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ingehumby I
1 reviews | Active since Aug 2017
25 Apr 2019, 17:01
Can't access my bank account from overseas
I need help. My phone broke. I am overseas. I have a different number. I cannot install the banking app on my new phone and can't verify anything because I don't have my old number anymore and my old phone that had the app broke. I can't even change numbers online because it wants the old app to verify the number change! PLEASE ASSIST and please DO NOT CALL BETWEEN 8am and 2pm South African time.
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Replies (1)
FNB (First National Bank)'s replyOfficial
26 Apr 2019, 09:56Good Day,
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference.
A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)
FNB (First National Bank)'s reply26 Apr 2019, 09:56
Official
Good Day,
We would like to sincerely apologize for all the inconvenience caused. Kindly use the below reference.
A complaint has been re logged on your behalf and referred to the relevant department with ref : ***NF who will investigate and provide you with feedback.
Kind Regards,
Hello Peter Complaints Team
*** (option one)