TL
Tumelo L
1 reviews | Active since Feb 2023
08 Feb 2023, 10:49
Can't access my app but can login on PC, escalated for two weeks!
For some reason I cannot access my banking app. I have called multiple times in two weeks and they keep saying it's under a 48 hour block, it has been two weeks. They keep saying we will escalate it but to no, I have to keep following up with them only to be told it will be escalated again. I went to FNB Melrose Arch in person only to also be told that no one can help me with my app. The worst service, I'm dissapointed in you FNB.
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Replies (1)TL
Tumelo L's updateReviewer Update
11 Feb 2023, 16:32Issue has still not been solved. I have constantly been told to wait 48 hours for to weeks. Do you guys know what you are doing? The fact that I can't access my app is ridiculous and you guys can't seem to figure out why.
TL
Tumelo L's update11 Feb 2023, 16:32
Reviewer Update
Issue has still not been solved. I have constantly been told to wait 48 hours for to weeks. Do you guys know what you are doing? The fact that I can't access my app is ridiculous and you guys can't seem to figure out why.