BM
Babie M
1 reviews | Active since Aug 2019
31 Aug 2019, 07:57
Cant access my accounts due to some ***** and your new card doesn't work !!!!! frustrated
Last week we had suspected ***** on my account, your agent logged an investigation and well i don't care if they don't come back to me but i worry that all my accounts are inaccessible mind you its month end and i have errands to run guys. i cant make any transactions what so ever or visit any branch because i have 12 hour shifts till Tuesday. So i try calling your phones ring forever and obviously the nature of work i do is not that flexible to stay online listening to your songs play. The new card is delivered but i cant even use that to unblock my accounts cant anyone who cares please call me
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Replies (2)
FNB (First National Bank)'s replyOfficial
31 Aug 2019, 10:05Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
FNB (First National Bank)'s reply31 Aug 2019, 10:05
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is *** .
Regards
Complaints Resolution
BM
Babie M's updateReviewer Update
02 Sept 2019, 15:44Thank you so much Tevin Petersen you the kind of guy who makes life easy
Received a call this morning asked for Tevin Petersen to call me in 15 minutes and he did just that and he also said he will refer the matter to someone who will assist me and WALLAAAAA i was assisted thank you Tevin for bring a little hope back.. all is well now
Received a call this morning asked for Tevin Petersen to call me in 15 minutes and he did just that and he also said he will refer the matter to someone who will assist me and WALLAAAAA i was assisted thank you Tevin for bring a little hope back.. all is well now
BM
Babie M's update02 Sept 2019, 15:44
Reviewer Update
Thank you so much Tevin Petersen you the kind of guy who makes life easy
Received a call this morning asked for Tevin Petersen to call me in 15 minutes and he did just that and he also said he will refer the matter to someone who will assist me and WALLAAAAA i was assisted thank you Tevin for bring a little hope back.. all is well now
Received a call this morning asked for Tevin Petersen to call me in 15 minutes and he did just that and he also said he will refer the matter to someone who will assist me and WALLAAAAA i was assisted thank you Tevin for bring a little hope back.. all is well now