Cant access funds for almost a month

<p>A debit was made on my account on the 28th of April 2016, it was refunded the same day. almost a month later and still cant access the money.</p> <p> </p> <p>I have filled out a dispute and today I find out that no one knows anything about it and now I have to fill out another one and wait a further 7 days.</p> <p> </p> <p>This is unacceptable, I want my money refunded to me ASAP</p>