can't access fund on my bond account

Everytime I need to withdraw funds from my bonds is always a struggle. Yesterday I was on the phone for more that 20 minutes waiting to speak to a consultant. I was finally sent a form via email. The form never specified that I needed to attach a salary advice, now when I make a follow-up with the consultant, I am told to include a salary advice. Which was not initially requested. This is not ****ne on. I have to go through the same xhit everytime i need to access my funds. Last year, I was told that no electronic signature is required, during a lockdown, you were expected to go to the back. I am working from home. I need to go to town and print and scan. When I make lumpsum payments you don't require payslips. Fnb is full of xhit. I need that money to be paid today, and the flexi form be processed today. I don't want to hear any xhit from you again or I will move my bond somewhere. You think all of us are fools.