CANNOT WORK OUT INSTALMENTS CORRECT

Good day,<br> <br> I was advised that I had an arrangement on my accounts and that I needed to start paying the instalments again. I advised the consultant that I could only do this from end April 2016. He advised he would phone me back. Today, he phones me and mentions nothing about the request and once again repeats himself about the payments I need to make. Only when I requested feedback on my request did he then advise that this could not be done. My concern is whether he had actually even bothered to put this through. He then makes me wait more than 5 minutes to calculate what I should be paying. I almost jumped out of my seat when he said my loan repayment on my one account would now be R2700 (the other was R1700). I then advised that there was no ways I could pay R2700 on one account and that it was also impossible for this to be so high. I then asked me to wait again. I don't understand why he did not calculate the instalments before he phoned me. I have been paying R1000 on each of the accounts for more than 1 year. I do not know how the arrangement continued for so long and I had queried this but no could assist.