DV
Dylan V
1 reviews | Active since Mar 2015
19 Jul 2019, 11:30
Cannot verify device
What **** is this that I cannot verify my new device???? Zanele Nkhabela and her line manager tell me that I need to do a payment via the app and wait 7 days for it to verify.... I refuse to do that.... Just verify my new device now so I can have full functionality..... I also cannot verify the new device via online because apparently I am not verified online even though I have been using the same browser and pc for years. I also get told that they may not give out Leona Pillay's direct email address so I could contact her directly for assistance.
Why should I jump through hoops just to get full functionality on my new device???? Just verify it for me. I pay you R219 a month for premier banking, which is supposed to be a one-stop contact but I only receive **** service. I think its time to move home loan, savings and investments to another bank
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Replies (1)
FNB (First National Bank)'s replyOfficial
19 Jul 2019, 12:20Good Day
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Best regards,
FNB (First National Bank)'s reply19 Jul 2019, 12:20
Official
Good Day
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
***
Best regards,