Cannot update correct cellphone number

<p>I am writing this complaint on behalf of my sister Bianca Kruger.</p> <p> </p> <p>My sister had opened her Fnb account at the Horizon branch at the beginning of this year and due to an error in the capturing of her cellphone number she was unable to receive notifications or OTP's in order finalise her online banking. She went to the same branch during September to correct her cellphone number from ********** to the correct number which is ********** . She had since been overseas and yesterday I assisted her in trying to setup her online banking, which was a ********** task as the site kept on asking for her card number even though it was being submitted. We finally got to the point where the site needs an OTP to finalise the reset of her online banking details only to find that the cellphone number is still incorrect! Bianca works from Monday to Saturday and cannot visit an FNB branch during business hours. </p> <p> </p> <p>I expect that her number be corrected asap and without her having to take off work to go into a branch again. This is seriously unnecessary. </p> <p> </p> <p>Please contact her to confirm the necessary details - ********** </p>