Cannot speak to branch manager

I phoned Brits branch to speak to credit manager, but was put through to a call center which told me that the branches divert their phone lines to the call centre. They could not put me through to the branch or the manager.<br> They could not take a message for a call back. I was told to try and find out the e-mail address of the manager and send a mail. or go to the branch.<br> FNB your systems are failing<br> You fail your customers.<br> you are in breach of your advertising motto.