1 reviews | Active since Mar 2014
cannot return un-authorised debit
On 13/2/2016 First Auto debited my company bank account with R12676.42 claiming that ********** transactions had occurred on a Wesbank fleet card.<br> I instructed FNB to return this debit as \un-authorised\". They came back to say that they cannot return a debit from their \"sister\" company!<br> I find this totally un acceptable as its my account, my money & who gives anyone the right to just take money out of my account!!<br> Does this mean that FNB or its subsidaries can do just what they like with their customers bank accounts!!???<br> If First Auto have proof of ***** why don't they open a case??<br> My card transactions are processed through an FNB EFT system & each transaction has an authority number for that transaction - so if the F/Auto customer reported the card ****** why was it not blocked as \"hot card\" on the system - how can I be expected to loose R12676.42 for their (F/Auto) incompetence or their assumptions!!!??<br> I want my money put back or should I open a case of theft???"
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876128.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 876128.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
