Cannot receive help for broken online banking

I was busy setting up my online banking profile with view-only profiles, when suddenly for some reason my password I had been using was no longer valid. <br> <br> I had to reset my password and username. Now I can only log in as one of my view-only profiles, which means I cannot perform any actions on my online banking profile.<br> <br> I submitted a support request on 19-Jul-2015 (Ref AUADZCHF). I received an automated confirmation email, but that was it, didn't receive any assistance.<br> <br> I submitted ANOTHER request on 30-Jul-2015 (Ref 731369), I received an e-mail asking for my details, which I provided. I am STILL waiting for assistance regarding this matter, it is 4 Aug today. <br> <br> In the meantime I cannot conduct business while I wait for FNB to someday hopefully get around to feeling like maybe perhaps helping me. Are your call centers all being permanently loadshed??