EF
Eugene F
1 reviews | Active since Jul 2011
02 Oct 2015, 08:38
Cannot provide service,still charging after cancel
I had ordered a sim on 17 Aug. Got it a week later. Sim was faulty, so I ordered a replacement (I paid for delivery). Second sim never worked either. Finally out of frustration I cancelled on 16 Sept verbally to agent, as well as by sending an email to [Email Removed]<br> <br> I have again been debited this month for the service you cannot provide, and that I have cancelled. FNB is effectively *****ing my money aren't they?
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FNB (First National Bank)'s replyOfficial
02 Oct 2015, 08:47Hello EugeneF,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 773068.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 773068.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply02 Oct 2015, 08:47
Official
Hello EugeneF,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 773068.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 773068.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)