JC
Johann C

1 reviews | Active since Mar 2010

28 Aug 2018, 06:29

Cannot process international receipts

I receive international payments from time to time in to my business account - small amount (under R2000) once or twice a year. I never had problems receiving these funds before, until FNB have now decided to not process these transcations anymore - they send you an email, asking what the funds received are for and will then consider releasing your money.

How is one suppose to run a business if you have to explain minor transactions like this?

Further - there is no big follow up - I almost missed the email, if I did not go browse through my older non important mails I would have never seen this email from FNB and lost this money.

Back to the days of manual banking it seems.

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply28 Aug 2018, 09:26
Official

Good Day Johann,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and feedback will be provided shortly.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***