1 reviews | Active since Mar 2010
Cannot process international receipts
I receive international payments from time to time in to my business account - small amount (under R2000) once or twice a year. I never had problems receiving these funds before, until FNB have now decided to not process these transcations anymore - they send you an email, asking what the funds received are for and will then consider releasing your money.
How is one suppose to run a business if you have to explain minor transactions like this?
Further - there is no big follow up - I almost missed the email, if I did not go browse through my older non important mails I would have never seen this email from FNB and lost this money.
Back to the days of manual banking it seems.
Good Day Johann,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Good Day Johann,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
