Cannot Port Out From FNB Connect

Item: FNB (First National Bank)
Rating: 1
Author: Tobie C

I have made numerous attempts to port out from FNB Connect but with no success. FNB Connect call center tells me there is no issue on there side but still my attempts are fruitless.

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

11 Oct 2017, 09:36

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

FNB (First National Bank)'s reply11 Oct 2017, 09:36

Official

Good Day,

We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.

A complaint has been routed to the relevant department and I have requested that they provide feedback.

Ref Number: ***NF

I do apologise for any inconvenience caused.

Regards,

Hello Peter Complaints

Daffnie Govender

*** (option one)

Tobie C's updateReviewer Update

12 Oct 2017, 11:06

Well and so we wait, it has been 24 hours since the reference number has been issued, but that has got me nowhere. Calls received from FNB all using the same old cliche "we will escalate the matter", maybe resolving the matter will be more efficient. How long can it take to issue an instruction to port a line???

Tobie C's update12 Oct 2017, 11:06

Reviewer Update