CANNOT OPEN UP ACCOUNT!!!!

I have been trying to open up a business account with FNB Business Online and this is proving to be futile. I have been in contact with them trying to get everything done as soon as possible but it seems that the bank doesn't share the urgency in which I require help. All I get is a practiced response that new account applications is not reachable, yet they were able to start the process. Lack of service delivery is appalling, even the client care department doesn't know what's happening and I'm suppose to feel comfortable with opening an account there?