Cannot Open An Cheque Account Online

I started an online application for a cheque account and was unable to complete it. I am trying to retrieve my application but it wants a reference number which I don't have.<br> I've called the call centre yesterday and today and I keep being transferred back and forth, from one department to another. I've been provided contact numbers that do not exist, your call centre agents have no clue that I can open an account online. For someone who's leaving another bank to go to FNB because it's apparently a good bank, this is not a good customer experience and I'm questioning whether I should do this bank switch. How difficult can it be to retrieve a reference number? I mean like seriously your service is such a joke.