Cannot manage to open an investment account

I went to a branch to open a fixed deposit account. Was informed that a flexi fixed deposit account will give better returns. This turned out to be false information. SO I tried opening the account online. I was unable to \probably due to a discrepancy"(whatever that means). Was informed that a consultant will contact me. I was never contacted. I contacted my personal banker via online banking. No call back to me to sort out my issue.<br> It has now been over a week - 4 days of those perfectly good business days - for FNB to sort this out. If my issue is not sorted out today 15 August"