Cannot Load or reach any one at e bucks

<p>I received an E bucks card. When you phone the e bucks line, it is just automated response. When you email E bucks it is just being escelated. No response... question one that I have is, do I currently earn e bucks? Question 2 can I change my cell no so I can log in please.</p> <p> </p> <p>Regards</p> <p>Ursula</p>