1 reviews | Active since May 2013
Cannot help.
<p>I visited the Fourways FNB branch to close my account, after waiting an hour in the queue I was told that my account cannot be closed, when you contact FNB online they tell you to visit a branch, when you visit the branch they cannot assist. I asked the consultant that most of my debit orders has been transfered but there might be one or two that is left, if it fails FNB want R130, if I stop it it's R50, cannot close account due to a pending transaction at SPAR, really? Let me make it clear, I'm not visiting any branch again and most definitely not paying FNB a cent more. Close my account now.</p>
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Best regards,
Good Day
Thank you for your posting and advising us for the problem you are experiencing. I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***
Kind regards
Daffnie Govender
Complaints Resolution
***
Tel number: *** (option one)
Best regards,