CANNOT GET THROUGH TO A REAL PERSON -- KEEP BEING PUSHED AWAY AT EVERY TURN

I'm unable to get through to a real person. I'm tearing my hair out. Why does FNB make it so hard to get service on the phone? What do I pay my R209 per month banking fee for?

I tried to call the Premier cheque account helpline and it wouldn't accept my ID number -- it says there aren't enough numbers. This is ridiculous -- I put in the correct number and I tried three times!

Then I tried to speak to a regular FNB consultant and she insisted on putting me through to Premier banking, and the same thing happened, so i was unable to speak to anyone.

All I want to do is block an unauthorised debit order. I tried to use Secure Chat on my phone app and instead of letting me speak to a banker, it put me through an automated process where it showed me my debit orders and asked me to choose which one I wanted to block -- the one I'm asking about IS NOT ON THE LIST.

Can you see why it is imperative that I speak to A REAL PERSON.

PLEASE CALL ME URGENTLY.