Cannot get my OTP and no one wants to assist me!!

I have emailed FNB premier banking, FNB customer care and tried calling for months now to try and get my OTP changed to my new cell number as I have relocated to New Zealand and at first I was still receiving my OTP on my South African number but for the past month when I try to make a payment I sit for hours waiting for my OTP and dont receive anything.

This is crucial as I need to make urgent payments and unfortunately dont have the option of going into a FNB branch to do so as I will then need to fly to South Africa to do this.

yesturday I spent over R1000 trying to get through to someone but I was just kept on the line and no one answered.

I need someone to contact me as a matter of urgency to get this resolved as a matter of urgency. I have been a FNB client for over 15 years with both my personal account and Business account so would have thought I would at least get the same loyalty in return!

Very disappointing