Cannot get a Bank card

<p>I never been so frustrated to get a bank card. I lost my bank card last year. I app**** for a new one over the phone. When it came, I went to the bank with driver’s licence and they did not issue me my card. (I can only do so with my ID Book, which I could not find at the time, cuz we moved and I missed placed it). AND I do not carry my book around with me, because it does not fit in wallet. Many other place sees a driver’s licence or passport as a proper identification. Now I found my ID book, the bank does not have my card anymore.</p> <p>I want to order another card (which you charge me for), I take a long time answering security questions (which I do not understand to order a bank card, I not change my online details). Then they say I cannot do over the phone, I must go into the bank to order a BANK CARD.</p> <p>I been banking with FNB for over 10 years and I NEVER struggle so much to get a bank card before.</p> <p>Every month, I must ewallet money to me and transfer money to my wife Capitic account.</p> <p>I do not understand why a bank does have a contact number and WHY I CANNOT ORDER A LOST BANK CARD ON MY ONLINE BANKING.</p> <p>If I must go to into a bank to order a bank card, I rather open a Capitic account with my wife bank, where she never has these problems.</p>