Cannot even access my OWN money!

FNB who gave anyone in your organization permission to change my OTP without letting me know? My OTP was ALWAYS my cellphone number primary and email secondary. Now that my cellphone and card have been ****** I am trying to make a payment to get back online, low and hold there is no email option for my OTP only the cell number!! Are you kidding me!!!! My card is also missing and cancelled. I called the call center, they asked me validation questions, which I know I answered correctly as I was asked about a bond on a house. I RENT I don't own! Due to the questions being incorrect I cannot change my OTP so I cannot get my cellphone reconnected. I have never been so angry in my life! I demand to know who changed my OTP options. Now I cannot access my own money to make a payment. Pathetic and I this is the last straw for me, time to move. Bank charges on a savings account are over the roof anyway!!