Cannot deliver on their promise

<p>On the 15th of December 2016 I ordered a gaming console from FNB connect as a Christmas gift. On the website it clearly says that it will take 3 to 5 working days for your product to arrive. I arranged for my package to be arrived in Durban as I was going to be there over the festive period. After the weekend and public holidays I then called on the 19th of December to arrange delivery of my order. The consultant then notified me that they cannot deliver the order until the new year if I want it to arrive in Durban however if I get it delivered to my Johannesburg address I can get my order on the 28th of December. I then arrange for it to be delivered on the 28th and had to cut my holiday short in Durban to collect the order. I then call again on the 28th and the consultant then tells me that I will only get my package on the 3rd of December as the warehouse and courier company are closed (which I was never notified of before). I have now called again on the 3rd of January, which is now 9 working days later, and the consultant notifies me that my order will still NOT be delivered today. I am utterly frustrated at the lack of communication from the consultants. If FNB cannot deliver on their 3-5 days delivery time then they should not stipulate that on their site. Furthermore I understand that it is the festive period and there will be delays but this should also be stipulated to customers so that we are made more aware. I have now wasted plenty of airtime trying to call FNB arranging this delivery that doesn't seem to be happening. Mind that this was also suppose to be a Christmas gift. I am highly annoyed at this whole situation and feel really disappointed in FNBs deliverance</p>