1 reviews | Active since Nov 2009
Cannot delink or link new devices
Good day Since saturday i wanted to do a transaction on my bank account but not able to do so becuase my device is not linked i got excellent support from the support guy saturday However this morning talking to Yandisa Mdala she keep on repeating herself while i am explaining myself to her
On saturday by the online banking there were no option to link or delink your devices however the support just resetted my OTP and that is not what i wanted
This morning checking online i see the option to delink devices but still getting an error when i try to update this is frustrating because i need to do a withdrawal and cannot do so because i cannot approved it from my app
I chenaged mobiles phones Thursday and since that day no luck i need this to be sorted out today i need money to travell to work tomorrow i am a loyal customer of fnb from 2011
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***N.
Regards, Hello Peter Complaints Team
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Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***N.
Regards, Hello Peter Complaints Team
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