Cannot create any more Virtual Cards (hidden internal business rule)

I am a fan of note of FNB, having a career in process optimisation and having worked for the other top five banks in South Africa, I always felt FNB is far ahead in the digital fast lane for change - all other products of FNB are fantastic, including the eBucks system. This review is to explicitly cover the FNB virtual cards.

After announcing and launching it, it was my go-to for any online purchase; sometimes I will keep a card around for a while, then delete it, others I keep around permanently - especially those I use the FNB Pay (tap to pay) option for

I have been in and out of the discussion with the Digital Team, explaining to different people calling me the same issue over and over again (this is where a CRM comes into play, no?) my private banker really tried to help me, kudos to her - Kananelo Llosa.

The last person I have spoken to is Felicity Bantsi, in the first week of April. I was promised the matter would be escalated and for the first time informed, that a user (client) may only have 20 virtual cards tied to their accounts and I went over that limit; and that's it, that is the last I heard. Now I am stuck with one Virtual Card for my credit account and forced to use Virtual Cards for my Fusion Account, which I do not really want to do.

Surely the Digital Team or Service Ops can come up with a solution; scrub maybe SOME of the previous Virtual Cards completely from the system as they no longer exist, therefore, I can no longer transact on them... it is just filling up DB space and blocking me from creating any new VC.

Please, can this be resolved?

Thank you otherwise for all the other awesome services you provide!