Cannot create a profile on FNB

FNB must be the worst bank in South Africa. How can your systems not allow someone to create a profile, If I forgot my password - there should be an option to reset it. But it says "my account does not exist". So I should be able to create a new account - but when I do - it says "profile already exists"

Which one is it - does my profile exist or not. If it does why can't I reset my password online? Most apps just email you a reset link, why can't you do that. This is not supposed to be rocket science. A mission and a half just to create an online profile.

I will not even get in to trying to get in touch with their contact centre, I have been on hold for over 10min - every time, i just give up and drop the call. 10min of airtime gone every time I try to contact them. Why can't you have one of those - chatbox thingies like modern websites, move on with the times, its 2021.

I think I even tried their email a couple of months ago, I don't know if anyone even mans the mailbox, or if its just a bottomless pit of client queries. It has been over two months and I cannot create an online profile - This is why I actually don't bank with FNB - but I need one fo Paypal, hence we are here.