DB
Dee B
1 reviews | Active since Sept 2016
21 Jun 2025, 08:34
Cannot connect my device. Need to withdraw my funds.
I am currently overseas for 6 months. I need to give notice on my Flexi account but your App does not allow me to verify my device regardless of the countless number of selfies I have taken - it keeps on giving a failed message, which is ridiculous and time-wasting. As OTP’s go to my South African cell number, which is useless to me, I need to change my OTP delivery method to email and not cell. Surely there must be another way to give notice on my 32-day Notice savings account. If you want to VERIFY my identity, you can set up a video call with me on TEAMS, as the other banks do. Please, I just want to withdraw my funds and close my account. Thank you
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Replies (7)0
Replies (7)DB
Dee B's updateReviewer Update
21 Jun 2025, 08:39REMINDER: I am overseas so please do not alet your agents send me messages to "phone your helpline". Your agents seem to choose not to see this information an glibly send out happy 'please contact our help centre *****************). Surely FNB is sophisticated enough to be able to verify my identity whilst I am overseas so that I can change things on my account ????
DB
Dee B's update21 Jun 2025, 08:39
Reviewer Update
REMINDER: I am overseas so please do not alet your agents send me messages to "phone your helpline". Your agents seem to choose not to see this information an glibly send out happy 'please contact our help centre *****************). Surely FNB is sophisticated enough to be able to verify my identity whilst I am overseas so that I can change things on my account ????
DB
Dee B's updateReviewer Update
23 Jun 2025, 13:26Hello again. I just received a call from David in your HelloPeter help centre. After authenticating me, he changed my OTP delivery method as I requested - I presume. I say 'presume' as your app is still not working for me. I can log in but can do nothing else because I get the screen which says my device is not verified. It does not give me any option to verify it. It no longer even gives me an option to take a 'selfie' - which it did before but no longer offers that option. I need to be able to use the FNB app on my phone here where I am overseas, but STILL cannot do so. I am wasting a lot of time playing on the FNB app. Please can someone sort this out. Thank you.
DB
Dee B's update23 Jun 2025, 13:26
Reviewer Update
Hello again. I just received a call from David in your HelloPeter help centre. After authenticating me, he changed my OTP delivery method as I requested - I presume. I say 'presume' as your app is still not working for me. I can log in but can do nothing else because I get the screen which says my device is not verified. It does not give me any option to verify it. It no longer even gives me an option to take a 'selfie' - which it did before but no longer offers that option. I need to be able to use the FNB app on my phone here where I am overseas, but STILL cannot do so. I am wasting a lot of time playing on the FNB app. Please can someone sort this out. Thank you.
DB
Dee B's updateReviewer Update
24 Jun 2025, 12:58I still cannot verify my device and therefore cannot transact on my FNB app. I want to WITHDRAW my money. Please sort this out urgently. Nobody has contacted me.
DB
Dee B's update24 Jun 2025, 12:58
Reviewer Update
I still cannot verify my device and therefore cannot transact on my FNB app. I want to WITHDRAW my money. Please sort this out urgently. Nobody has contacted me.
DB
Dee B's updateReviewer Update
26 Jun 2025, 17:23What utterly useless service from FNB. I repeat, your app does not work. Your Hellopeter FNB consultant has disappeared and no further word from FNB. I simply cannot wait to get my funds out of your bank.
I want to withdraw my money from your bank and your app does not allow it. Please give an email address so I can put in my notice to withdraw. This is truly disgusting service.
I want to withdraw my money from your bank and your app does not allow it. Please give an email address so I can put in my notice to withdraw. This is truly disgusting service.
DB
Dee B's update26 Jun 2025, 17:23
Reviewer Update
What utterly useless service from FNB. I repeat, your app does not work. Your Hellopeter FNB consultant has disappeared and no further word from FNB. I simply cannot wait to get my funds out of your bank.
I want to withdraw my money from your bank and your app does not allow it. Please give an email address so I can put in my notice to withdraw. This is truly disgusting service.
I want to withdraw my money from your bank and your app does not allow it. Please give an email address so I can put in my notice to withdraw. This is truly disgusting service.
DB
Dee B's updateReviewer Update
28 Jun 2025, 13:53You have NOT RESOLVED my problem! Standard Bank is 150 times better at resolving problems on HelloPeter
DB
Dee B's update28 Jun 2025, 13:53
Reviewer Update
You have NOT RESOLVED my problem! Standard Bank is 150 times better at resolving problems on HelloPeter
DB
Dee B's updateReviewer Update
28 Jun 2025, 13:54You have NOT RESOLVED the problem. Please employ someone who knows what they are doing. I need to give notice on my account. I need to withdraw urgently. Your app does not work here in Thailand.
DO NOT try and call me on my South African cell phone - IT DOES NOT WORK OVERSEAS.
DO NOT try and call me on my South African cell phone - IT DOES NOT WORK OVERSEAS.
DB
Dee B's update28 Jun 2025, 13:54
Reviewer Update
You have NOT RESOLVED the problem. Please employ someone who knows what they are doing. I need to give notice on my account. I need to withdraw urgently. Your app does not work here in Thailand.
DO NOT try and call me on my South African cell phone - IT DOES NOT WORK OVERSEAS.
DO NOT try and call me on my South African cell phone - IT DOES NOT WORK OVERSEAS.
DB
Dee B's updateReviewer Update
28 Jun 2025, 14:06I can see I am not getting through to you.
FNB I need my money URGENTLY. Do not try and call my South African cell. I am overseas. Emal me for my overseas number and I will give notice on my account. I am not interested in your App which does NOT work here.
URGENT URGENT
FNB I need my money URGENTLY. Do not try and call my South African cell. I am overseas. Emal me for my overseas number and I will give notice on my account. I am not interested in your App which does NOT work here.
URGENT URGENT
DB
Dee B's update28 Jun 2025, 14:06
Reviewer Update
I can see I am not getting through to you.
FNB I need my money URGENTLY. Do not try and call my South African cell. I am overseas. Emal me for my overseas number and I will give notice on my account. I am not interested in your App which does NOT work here.
URGENT URGENT
FNB I need my money URGENTLY. Do not try and call my South African cell. I am overseas. Emal me for my overseas number and I will give notice on my account. I am not interested in your App which does NOT work here.
URGENT URGENT