Cannot close my account that I am not using, but still being charged bank fees!!??

I have no other option but to bring this to a manager's attention within FNB! I had my cheque account ******xx for many years. I informed FNB I would like to close my account and I was told that I cannot close it as there is an amount owing on the account. FNB kept adding bank charges to the account. I made numerous payments to this account in order to get the balance back down to R0 so that the account can be closed. As a result of COVID19, I noticed the account was cleared to R0 balance. Not aware of this, I again made a deposit as I do to reduce the balance, only to notice that there is a credit balance of R300 again. I called into the contact centre on 14 July again and spoke to a lady by the name of Siphesihle. I informed her that I want the account closed. She told me there is a R300 balance on the account and the account cannot be closed when there is a balance on, I need to go into a branch. I then removed the R300 from the account and got it down to a R0 balance. I requested that the account be closed. This was not done. I was once again charged a R109 for monthly fees at the end of July 2020!

Now I have been very patient with FNB in this respect and this is now my FINAL REQUEST that this account be closed! I do not owe FNB anything! Stop adding bank charges to my account - I have notified you numerous times that I DO NOT USE THE ACCOUNT and DO NOT REQUIRE IT OPEN ANYMORE!

I want this account closed immediately! I am NOT going to pay the R109 bank charges you added to the account after I specifically told the consultant I want the account closed!

I want this matter escalated to a manager immediately! CHECK THE ACCOUNT!!? It only comprises of bank charges!! Reverse your own charges and CLOSE THE ACCOUNT!