Cannot close account with FNB

<p>I asked on 16 July that I want to close my account with FNB before the end of the month (this is after I went into the branch twice!!) I said that I want it closed by the end of the month and got hold of the Premiere bankers (who's auto-response says no more than 24h). So far, it has been 9 days. This is absolutely ridiculous. FNB is going downhill fast, and this is the exact reason why I want to close my account with them. I am really disappointed, and even after complaining on social media and being told that it will be sorted it, it hasn't been. Nothing at all has happened in the last 9 days. And this is for a Premier Banking client (who used to be Private, but asked to be downgraded afterwards). I have seen the best that FNB has to offer after being a Private client - and let me tell you, if you're not with FNB, you're missing out on nothing except frustration.</p>