1 reviews | Active since May 2016

12 Jul 2017, 12:15

cannot close account online

<p>I recently upgraded from a gold cheque to premier acc online, no one could help me close my gold acc online or telephonically. But why when I never had to go to the branch to open the accounts in the first place. I refuse to pay for the fees I was sms'ed this morning to advise that I owe you bank fees for now.</p> <p> </p> <p>Please fix this and close my gold cheque acc with imm effect.</p> <p> </p> <p>Thanks</p> <p>Ndumiso</p> <p> </p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply12 Jul 2017, 13:15
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***

Regards

Hello Peter Complaints

Naomi Petersen

*** (option one)