GW
Graham W
1 reviews | Active since Jul 2011
04 Jul 2024, 15:38
Cannot change address details - just incompetence
I cannot get my address changed on my bank statement. I need it changed back to my physical address after it was changed to my postal. I have tried to do it on the app and website but it does not save it. I have gone through secure chat and was told that it was changed but the incorrect one still displays. I have phoned the call centre, only to be sent from department to department with no answer. It is just incompetence. This has to be done before the next statement run as I am leaving the country at the end of the month.
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Graham W's updateReviewer Update
11 Jul 2024, 10:53This is utter incomptence. It has taken a week, after I keep sending complaints, before anyone actually contacted me and now they tell me that it is too late to change it for the statement run! I have been asking for weeks, I need this before I leave the country at the end of the month and yet you take so long to do anything that, yet again, I can't get the statement.
The service level is ridiculous. You have messed this up over 6 weeks, someone needs to sort it out NOW.
The service level is ridiculous. You have messed this up over 6 weeks, someone needs to sort it out NOW.
GW
Graham W's update11 Jul 2024, 10:53
Reviewer Update
This is utter incomptence. It has taken a week, after I keep sending complaints, before anyone actually contacted me and now they tell me that it is too late to change it for the statement run! I have been asking for weeks, I need this before I leave the country at the end of the month and yet you take so long to do anything that, yet again, I can't get the statement.
The service level is ridiculous. You have messed this up over 6 weeks, someone needs to sort it out NOW.
The service level is ridiculous. You have messed this up over 6 weeks, someone needs to sort it out NOW.