Cannot Change a Surname

Item: FNB (First National Bank)
Rating: 2
Author: Dewald K

I am shocked that FNB online Banking Team cannot change my surname to a double barrel surname - it has taken me 45 minutes on the line with Lerato on Friday to fix this ( go listen to your voice recording ) Then eventually an *********** person ( whoever it was ) cannot spell it correctly and now my online banking profile is blocked and still not corrected. Before you call me go listen to the recordings and speak to my private banker to see how you wasted my time !!!

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Replies (1)

FNB (First National Bank)'s replyOfficial

12 Oct 2015, 15:06

Hello quick77,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Private clients who will provide you with feedback.

The reference number is 782701.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)

FNB (First National Bank)'s reply12 Oct 2015, 15:06

Official