MM
Mohamed M

1 reviews | Active since Aug 2014

22 Feb 2016, 12:44

Cannot cancel corporate credit card

I have tried calling the number listed on the credit card statement, ***, on 2 occasions without any success. <br> - attempt 1: I followed the voice prompts and my call was answered immediately. The lady on the other asked what type of card it was then without warning placed me on hold or transferred me elsewhere where, for 20 minutes no one answered the call. I put the call down.<br> - attempt 2: I followed the voice prompts and I could hear someone had picked up the call and I waited for 1 minute saying the odd \hello hello\" but then my call was put down by the call centre.<br> <br> This is pathetic service! A ********* could have spent all the funds available on the credit card during the time I am still trying to cancel the credit card. Suspicious. FNB advertises they can make you switch to their bank in a matter of minutes .... but they cannot even answer a call to cancel a credit card. Shameful!"

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Feb 2016, 13:20
Official
Hello mohamedmia,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 873744 .

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)