Cannot assist in call centre

I phoned to de-activate a credit facility from my account. I spoke to 5 people and was transferred numerous times. Each person told me I cannot cancel a credit facility id there is credit. (Which there was not and each time they looked and said oh.) This was the typical response they were taught to give. Then a transfer start. Maybe this department can do it (Credit facilities). Then calls drop, then back to general enquiries and then at last.....Sorry sir we can only load credit facilities, to cancel you have to go t a branch. We do not do that here. The long and short is that the bank can bug you with calls and load, but to cancel they make it as difficult as possible. FNB is bad.