Cannot activate my FNB account for 2 weeks now

I had recently opened a cheque account telephonically with FNB, everything was fine, and my card was delivered the same week, I was asked to provide a copy of my ID and proof of residence which I did. its been 2 weeks and my card is not activated and this is because my documents haven't been loaded. I have been calling through to the call centre who says I need to speak to the KYC department, im not sure this department even exists because I can never get through as I kept getting put through the Business Banking side.

I need this activated ASAP as my salary needs to be put into the FNB account from this month! I have been pushed from pillar to post and still have not had any assistance. for a first time client im getting a really bad impression on FNB and wondering if I made the good choice to switch banks.

Urgent need of assistance