Cannot access online banking from offs**** due to poor FNB processes and rules

I cannot access my FNB account from offs**** and the call centre has sent me on a wild goose chase with no resolution. I was asked to send more information to obvalidations with no feedback or response yet. This is urgent! 15 calls later and still no resolution. What is the benefit of your premier banking account if FNB can't even get a simple query resolved?