TR
Tracy R
1 reviews | Active since Oct 2012
16 Nov 2015, 12:37
CANCELLING MARKETING - ONLINE BANKING
I have been pushed from pillow to post trying to get all the marketing cancelled from my online profile. Eventually I get through to the General Enquiries and after the agent at first said it could not be done Shandre came back to say that I had to be verified by a bank card. Previously I have been verified by questions. I am so tired of FNB and all the marketing ******* and getting the run around I am seriously considering changing banks. Surely I can choose if I want to receive marketing or not?!? I do not have to give a blood sample to get this done! <br> TAKE ME OFF YOUR MARKING LIST!!!
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FNB (First National Bank)'s replyOfficial
16 Nov 2015, 13:27Hello tracyrankin,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 812855.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 812855.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply16 Nov 2015, 13:27
Official
Hello tracyrankin,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 812855.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 812855.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)