aS
ayeza S

1 reviews | Active since Jul 2016

19 Oct 2023, 06:12

Cancelling all my products with FNB.

I have had an amazing experience with FNB until recently. Issues started when I upgraded my account and requested a card delivery, which was referred to ccd couriers and I had to wait 2 months fornthe delivery of the card. During the entire time going back and forth with agents trying to figure out where my card is stuck, no one ever mentioned that there would be a courier fee. The card was eventually delivered in September 22nd, after having to complain here on Hello Peter. Now, a month later, I am being randomly charged a courier fee I was never informed of, which took mynlast money that I had budgeted for my kid's lunch money until tbe 20th October when I receive funds again. To say I'm livid, putting is likely. I have now decided I'm canceling everything with FNB. They cannot come and go as/when it pleases them in my bank account. On top of the terrible service I've recently received.

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Replies (1)
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ayeza S's update19 Oct 2023, 13:42
Reviewer Update
I will wait for someone to make contact, but honestly not holding my breath. None of your agents offer any solutions accept for selling us services so we can pay more. It would be advisable to also look into the service agents you've assigned to assist on the secure chat, they never help with anything. Always referring you to contact the next person.