CANCELLING ACCOUNTS WITHOUT CONSENT

Unfortunately this matter has being escalated to who knows where and back but yet still no response to how on earth they are able to close a card and now an account without consent. You can email, you can call, you can speak to supervisors, service centers which don't even know which department to transfer to and yes be prepared to do the run around for an hour with transfers and call waiting. How can you close an account knowing doing so can leave your client stranded? I am thankful this did not happen whilst abroad in a foreign country which speaks little to no English. So disappointing, because up to this point I have enjoyed the product and app, but look at it this way when you need them the most NOBODY IS AVAILABLE. Who knows if this is even legal?