AK
Alvin K
1 reviews | Active since Aug 2009
23 Sept 2020, 09:56
Cancelled Vacation: FNB fails to service its clients disputes
I booked a holiday in January 2020 using my FNB Mastercard. The trip was eventually cancelled by the airline and in advance I notified FNB and logged a dispute. Subsequently FNB just closed my disputes and continuously ask me for the same information. I do all my banking with this bank and always have to do all the work yet I have private banking and follow every instruction. Can somebody sort this simple issue???
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Alvin K's updateReviewer Update
23 Sept 2020, 10:57Hello FnB
Whom is Mr Du Plessis?
Please at least get my name correct. It is really sad that I have so much equity with FNB and after so much convincing by your private wealth that I changed banking.
I had a mere credit card with Nedbank and they were so fluent in sorting my issues.
Really disappointing that you do not have a personal touch with clients.
Whom is Mr Du Plessis?
Please at least get my name correct. It is really sad that I have so much equity with FNB and after so much convincing by your private wealth that I changed banking.
I had a mere credit card with Nedbank and they were so fluent in sorting my issues.
Really disappointing that you do not have a personal touch with clients.
AK
Alvin K's update23 Sept 2020, 10:57
Reviewer Update
Hello FnB
Whom is Mr Du Plessis?
Please at least get my name correct. It is really sad that I have so much equity with FNB and after so much convincing by your private wealth that I changed banking.
I had a mere credit card with Nedbank and they were so fluent in sorting my issues.
Really disappointing that you do not have a personal touch with clients.
Whom is Mr Du Plessis?
Please at least get my name correct. It is really sad that I have so much equity with FNB and after so much convincing by your private wealth that I changed banking.
I had a mere credit card with Nedbank and they were so fluent in sorting my issues.
Really disappointing that you do not have a personal touch with clients.