1 reviews | Active since Jun 2016
Cancelled Credit Card, Still being charged fees
<p>I am currently overseas and closed all my FNB accounts via email. I received confirmation of this on the first of August 2016. I logged into FNB, and saw that my Credit Card account was still active albeit with a limit of R0.00. Ok, I thought, maybe that is the procedure. </p> <p> </p> <p>On the 11th I received a statement which showed that a card and account fee for this credit card was deducted. I immediately sent an email to the consultant that told me that the accounts have been closed but never received a response.</p> <p> </p> <p>Please roll back the fees and CANCEL my credit card. I am overseas and can only be reached via email and hellopeter</p>
Good Day
please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done. We are aware that this is the second complaint
The reference for your complaint 996856
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
Good Day
please accept our apologies for the disappointing experience and the unnecessary concern caused. we're already liaising with our relevant departments to get this sorted out ASAP and will be in touch as soon as the necessary investigations have been done. We are aware that this is the second complaint
The reference for your complaint 996856
Kind regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: ********** 404 (option one)
FNB's staff is just incompentent. I don't know how many times I must say that I AM NOT IN SOUTH AFRICA AND THEREFORE CANNOT BE REACHED BY PHONE. Every single person that mails me says that they tried to call me.
A Sibongile M has email me saying I have to pay the service fee to close the account
1) Why wasn't this mentioned when I cancelled the account??
2) How am I suppose to pay this? FOR THE HUNDREDTH TIME I AM NO LONGER IN SOUTH AFRICA AND MY CHEQUE ACCOUNT IS CLOSED
Please, please please do something to get this sorted. I am getting very annoyed with the difficulty in getting assistance
FNB's staff is just incompentent. I don't know how many times I must say that I AM NOT IN SOUTH AFRICA AND THEREFORE CANNOT BE REACHED BY PHONE. Every single person that mails me says that they tried to call me.
A Sibongile M has email me saying I have to pay the service fee to close the account
1) Why wasn't this mentioned when I cancelled the account??
2) How am I suppose to pay this? FOR THE HUNDREDTH TIME I AM NO LONGER IN SOUTH AFRICA AND MY CHEQUE ACCOUNT IS CLOSED
Please, please please do something to get this sorted. I am getting very annoyed with the difficulty in getting assistance
Good Day
I do apologize and requested that a response to be sent via email from the relevant department. Kindly be advised that your comments have been escalated once again to the relevant manager to address and will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Good Day
I do apologize and requested that a response to be sent via email from the relevant department. Kindly be advised that your comments have been escalated once again to the relevant manager to address and will be making contact with you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Still no feedback. This has been going on since my first query made on the 11th.
Still no feedback. This has been going on since my first query made on the 11th.
Still no feedback
Still no feedback
Daffnie,
The response I sent to Sibongile M (after the obviously did not read the mail) went unanswered. This response was sent on the 24th of August and now you are telling me that I have to liase with them although they do not response. I also get the distinct impression that you did not bother to read the mail thread and all you saw is that someone responsed.
PLEASE NOTE AS THIS SEEMS TO BE A THING WITH FNB - Just because someone sent a one sentence response to the client doesn't mean that the issue has been resolved. I AM STILL IN NEED OF ASSISTANCE, going on 19 days now. Sort it out
Daffnie,
The response I sent to Sibongile M (after the obviously did not read the mail) went unanswered. This response was sent on the 24th of August and now you are telling me that I have to liase with them although they do not response. I also get the distinct impression that you did not bother to read the mail thread and all you saw is that someone responsed.
PLEASE NOTE AS THIS SEEMS TO BE A THING WITH FNB - Just because someone sent a one sentence response to the client doesn't mean that the issue has been resolved. I AM STILL IN NEED OF ASSISTANCE, going on 19 days now. Sort it out
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant manager to address and will be contacting you shortly.
Regards
Complaints Resolution
Daffnie Govender
Email address: **********
Tel number: 087 ********** (option one)
Got a response from Sibongle M that I can pay it via online banking...... I mean, come on.... I have already mentioned that I no longer have a cheque account..... For the hundreth time these are the facts
1 - I am not in South Africa
2- The cheque account was closed at the same time as the credit card supposedly was.
3 - I cannot walk into a branch, I cannot transfer money via online banking (since I have no cheque account)
These are your options - I want resolution today as this has been taken forever.
1) Give me a way to pay the R43 via another credit card.
2) Take the 5000 odd ebucks and close this credit card account
3) If you cannot provide me with a way to pay, then it is not my fault if I do not pay. If you cannot give me away, write off the R43 and close the account as it was suppose to be done at the beginning of August
I WANT A RESOLUTION TODAY. I am tired of sending mails back and forth. I am tired of writing complaints here.
Got a response from Sibongle M that I can pay it via online banking...... I mean, come on.... I have already mentioned that I no longer have a cheque account..... For the hundreth time these are the facts
1 - I am not in South Africa
2- The cheque account was closed at the same time as the credit card supposedly was.
3 - I cannot walk into a branch, I cannot transfer money via online banking (since I have no cheque account)
These are your options - I want resolution today as this has been taken forever.
1) Give me a way to pay the R43 via another credit card.
2) Take the 5000 odd ebucks and close this credit card account
3) If you cannot provide me with a way to pay, then it is not my fault if I do not pay. If you cannot give me away, write off the R43 and close the account as it was suppose to be done at the beginning of August
I WANT A RESOLUTION TODAY. I am tired of sending mails back and forth. I am tired of writing complaints here.