CANCELLED CHEQUE ACCOUNT

My FNB Cheque account was cancelled yet I contacted the bank twice in the last month firstly (in December 2014) to inform them that I was not working and secondly (in January 2015) to inform them that I started work on 05/01/2015 and that I will have my salary paid into the account to cover the debit balance that existed after I stopped working. This obviously not taken into account as I was informed today that the account has been cancelled and that I should contact Law on Call which I did, but kept getting an engaged tone every time I requested to speak to a consultant. I was informed that a person by the name of Pat Dlamini initiated the cancellation and was given contact details which were incorrect as the operator advised that the number changed and a new number is not available yet. This has frustrated me so much as I have spent all day trying to contact someone who will help me but to no avail. I am working 7 days a week and cannot visit a branch personally so I would appreciate it if someone could sort this mess out for me. Many thanks