EN
Ellen N

1 reviews | Active since Apr 2018

04 Apr 2018, 13:08

CANCELLED CARDS STILL BEING USED BY **********

FNB has to be the most *********** Bank in South Africa when it comes to blocking cards. My cards (cheque and business) got ****** a month ago which I blocked immediately. Days later my 4 transactions from toll gates went through, I went inside the bank and I was told that I should've hot lined it which I did. Everyday transactions go through both accounts and I have to call and get it reversed, not only is it frustrating to be calling about the same thing everyday but it shows how poor your banking system is and nothing gets done. I'm up to my eye***** with your service or should a hashtag of how your money isn't safe with FNB be started before any action takes place. I personally feel its ridiculous and I hope that once this gets sorted out I take my services else where. REF no. 401732

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 Apr 2018, 14:34
Official

Hello Ellen-ndlovu ,

Thank you for bringing this to our attention.

We truly regret taking note of your experience and the frustration this has caused.

A complaint has been routed to the relevant department and I have requested that they provide you with feedback.

I do apologise for any inconvenience caused.

***

Regards,

Client Experience Team

Email address: ***

Tel number: ***