AH
Areff H

1 reviews | Active since Jul 2017

12 Aug 2022, 18:55

Cancelled card in Foreign Country

Pathetic service, no consideration for massive inconvenience. Advised the bank of a suspicious transaction via the app while travelling in Turkey. The bank without any communication about the suspicious transaction cancelled the credit card. I arrived at my hotel in Antalya and wanted to pay for the booking, that is when i found out that the card was cancelled. I made contact via the chatline and was told that there was nothing that could be done to reactivate the card, and i should apply for a new card which would take 14 days via international shipping at my cost. By that time i would be back in SA. They then advised of getting a virtual card, which in most places in Turkey is unheard of. Badly let down by my bank.A loyal customer in excess of 30 years to receive this treatment not on.

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