1 reviews | Active since Jul 2011
Cancelled card
I'm writing this HP report because FNB has not yet rep**** to my query logged on their site.
I had to apply for a new debit card because and FNB atm "kept" my debit card for security purposes. After receiving my new debit card I noticed on my bank statement that an amount of R90 was deducted for the new card. Why is that, seeing as the card wasn't lost but cancelled by FNB?
Good day Hennie,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)
Good day Hennie,
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
A formal complaint has been logged on your behalf and has been routed to FNB Premier Resolution Centre for investigation and resolution. I have requested that feedback be provided.
Your complaint reference number is ***NF.
Again I apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one)