Cancellation request ignored

In July I joined FNB's mobile network, FNB Connect, under the premise of a data contract of 2gb daytime and 2gb night time data for R95 a month, post paid. From the get go I was not billed accordingly, outrageous amounts were billed with no reason why, consultants could not answer as to the reason and did not rectify it, my itemized billing was never in excess of R80 that added to my R95 did not explain the plus R400 Bill I was being charged.<br> <br> Over the last month I've made several attempts to cancel, consultants do not help and forward you to an email, namely, [Email Removed] to which an automated response is given. When a consultant finally contacted me I was told that once I ported my number the cancellation would be completed.<br> I have attempted to as I've joined Telkom but to no avail. In the last 2 days I've sent numerous emails with no response. As a long standing client of FNB I find this grossly unfair and exploitive. Consultants are ill trained and you wait a minimum of half an hour before your call is attended to. This is not what I signed up for and I am highly upset. <br> <br> Keanon Donnelly