Cancellation Request

I have been trying to cancel my bond cover with FNB for the past two weeks. I have sent numerous emails to the general home loan email, only to receive an automated response saying I will be contacted soon.

When I did get through to a really helpful lady named Ntsoaki Matlabe she gave me a number and email that we can communicate on and I thought help has arrived. Unfortunately this was 8 days ago and we are still going back and forth. On numerous occasions I called the number she provided me with and only got an answering service. My emails seemed to have just been getting ignored and I was requested to send more and more documents.

This morning I got an email from another lady named Bongi Zandemela, she requests that I send through documents that were already sent to Ntsoaki. How is this being efficient? How hard can it be to do a simple cancellation of a product? I did mention in my email that I would like assistance on this as I don't want to be paying the life cover on my bond for another month due to this cancellation not going through on time. This is R480 that needs to be utilised elsewhere.

I would really appreciate it if someone can help me look into this matter.

Thanks