RM
Ryanne M
1 reviews | Active since Oct 2010
06 Aug 2015, 16:56
Cancellation of Loan Application
I app**** for a loan with FNB and after the loan was approved, I declined the offer as the interest rate was too high. I called in at 11:37:14 06.08.2015 to decline the offer. The person Rose that assisted me with my application was busy with another client. The gentleman that I spoke to said that he will tell Rose to cancel the application immediately. I informed the guy that I wanted this done before the money was paid into my account, he assured me that this would be done. I even sent a mail to them saying this, yet the money was still paid into my account. Why are your calls recorded?
Helpful (0)
Replies (1)0
Replies (1)
FNB (First National Bank)'s replyOfficial
07 Aug 2015, 08:43Hello fitfreak,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking who will provide you with feedback.
The reference number is 737200.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking who will provide you with feedback.
The reference number is 737200.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
FNB (First National Bank)'s reply07 Aug 2015, 08:43
Official
Hello fitfreak,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking who will provide you with feedback.
The reference number is 737200.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to Premier banking who will provide you with feedback.
The reference number is 737200.
Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)