CANCELLATION OF CREDIT CARD

Please see below my email to your credit card division: Good Day Please advise as to why I am now only being contacted as your Parow branch sent the closure letter in September last week and I have also requested confirmation for the closure of the credit card. Also, what was the debit of R132.65 on the 17th for which was debited from my Absa account. Also, note I paid the full and final settlement amount last year within the time stipulated, so how can I still owe FNB an amount when no one contacted me until I contacted your call centre to enquire about the R132.65 debit. Please note if this is not resolved today I will be contacting my lawyers to deal with you directly.

I fail to understand how companies receive awards for service, best branding, etc but none of these will matter if your service is pathetic.